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…Providing Value

to Technology!

Tel: (+34) 91 3531813 (GTM+1)

Madrid, Spain

info@sdm-sistemas.com

FAQs

For any question or clarification you cannot find in this article, please contact our sales department at This email address is being protected from spambots. You need JavaScript enabled to view it. or call (+34) 913 531 813 between 8:00 a.m. and 6:00 p.m. Mondays to Thursdays or 8:00 a.m. and 3:00 p.m. Fridays (GTM+1). Madrid, Spain.

GENERAL QUESTIONS

Is it more expensive to buy from an SDM Distributor?

  • No, SDM’s “Combined Commercial Network” model is based on a pricing policy aimed to distribute all commercial roles between SDM and its distributors, as well as its benefits, avoiding any duplicity.

May I join SDM’s Distribution Network?

  • SDM has recently embarked an international expansion process which gives many distributors the opportunity to join our network. For further information you may address your queries to This email address is being protected from spambots. You need JavaScript enabled to view it.

Would SDM be interested in distributing my products?

  • At SDM we are constantly assessing potential products to include in our catalog. For further information you may address your queries to This email address is being protected from spambots. You need JavaScript enabled to view it.

Will SDM send my order anywhere?

  • Yes, SDM’s logistics team has taken part in many international projects, hence accumulating vast experience in the delivery of equipment anywhere in the world

Are SDM’s assets in compliance with each country’s mechanical and electrical regulations?

  • Yes, SDM can adapt each asset to a wide range of internationally accepted regulations (IEC, NEMA, API, etc)

Does SDM have a helpdesk service outside Spain?

  • Yes, we do. For further information you may contact our Sales Administration Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

Do you accept any currency and mean of payment?

  • Yes, in principle. SDM is very adaptable to each situation’s commercial requirements. The Sales Manager will assess each operation’s proposed requirements and their acceptance by SDM.

Where can I find technical advice on an SDM device?

  • SDM has a vast Distribution Network both in Spain as in many other countries.
  • Should you not find your distributor, or if you pertain to one of the companies directly serviced by SDM, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number

Does SDM have any quality certification?

  • Yes, SDM has been awarded the certification UNE EN ISO 9001. You may download our quality certification from here.

Could I carry out a transaction directly with SDM or with a distributor different from the one geographically assigned to me?

  • Only if you are one of SDM’s direct clients may your orders be taken directly by SDM.
  • Otherwise, you must complete your transaction with your local Distributor, since the Distribution Network is based on territorial exclusivity. If you need further information, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

Will SDM provide my employees the necessary training on the assets you manufacture and sell?

  • Yes, SDM organizes training seminars. Should you have any specific requirement, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

QUESTIONS ABOUT REQUESTS

I need replacement for a very old piece of equipment which has probably been discontinued. Can SDM provide it?

  • Our post-sales department will do everything in its power to find the replacement you need. Our team is prepared to deal with replacements for assets which have been in use for over 30 years. In order to find the perfect replacement, we will require the asset’s model, serial number, order number and whenever possible, it would help if you could send us pictures where the equipment’s plate can be seen. You may address your queries to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Regarding your pricing policies, is there any way I could be granted the prices to your basic assets so that I could develop my own, simple offering?

  • Our Distributors hold the price rates for all SDM’s equipments; only under certain circumstances are these granted to companies who are not SDM’s distributors. For further information, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

May I buy SDM’s products online?

  • No, SDM has a vast Distribution Network both in Spain as in many other countries where you can complete your purchase. Should you not find your distributor, or if you pertain to one of the companies directly serviced by SDM, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

Who can counsel me on the best design for my facility, recommend the best accessories, the order in which they should be placed, their sizing…?

  • SDM has a vast  Distribution Network both in Spain as in many other countries that are highly competent from a technical standpoint. Should you not find your distributor, or if you pertain to one of the companies directly serviced by SDM, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

QUESTIONS ABOUT ORDERS

How do I place an order?

  • You can place your order trough SDM’s vast Distribution Network both in Spain as in many other countries. Should you not find your distributor, or if you pertain to one of the companies directly serviced by SDM, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

How can I check my order status?

  • To check the status of your order you must contact the Distributor to which the order was sent. In case the order was processed by us, you can contact our Sales Administration Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at phone number.

Who should I contact if I experience any after-sales issue?

  • Should you have any after-sales issue you may contact our Sales Administration Department at This email address is being protected from spambots. You need JavaScript enabled to view it. o at our phone number.

Where can I find my asset’s handbook?

Could I examine the asset prior to its delivery?

  • Yes, SDM’s equipment can be examined in the following locations:
  1. SDM’s facilities in Madrid (Spain).
  2. The manufacturer’s facilities, when represented by SDM.
  3. Client’s facilities.

Could I choose the means of transportation and carrier agency?

  • Yes, although SDM’s logistic experience ensures competitive prices and safe delivery.

Is SDM in charge of monitoring the launch of the equipment after its delivery?

  • To request SDM’s supervision on the launch of its equipments, you may contact our Commercial Department at This email address is being protected from spambots. You need JavaScript enabled to view it. or at our phone number.

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SDM News img destacada news

 

Newsletter Nº27

MILTON ROY presents PROTEUSTM

I authorize the sending of promotional communications. See Legal Warning.

  • SDM has technical knowledge both theoretical and applied. ...
  • Thanks to our dynamism we are able to fit all your needs ...
  • We have vast experience in international project management. ...
  • Our sales channels have proved their efficiency over the years. ...