Services
SDM Services
SDM has a combined network of after-sales services comprising a team of in-house personnel working in conjunction with an official workshop network that covers 100% of the territory of Spain and Portugal and a great many countries in the rest of the world. SDM’s after-sales service can perform the following functions:
- Facility supervision.
- Commissioning supervision.
- Management of incidents and warranties of the brands we represent.
- Repairs in the workshop and onsite.
- Spare-part stock optimisation.
- Training programmes.
Pre-Sales Service
- Selection of equipment and technical consultancy.
- Bid preparation for national and international projects.
- Customised solution design.
After-Sales Service
- Facility supervision.
- Commissioning supervision.
- Repairs in the workshop and onsite.
- Training programmes.
- Incident management: SDM manages incidents in two forms:
- For end customers: we identify the problem and resolve the incident, providing a product warranty. If the incident involves a product of one of the brands we represent, we manage any possible warranty with the manufacturer.
- For the brands we represent, we identify whether the incident could be covered by the warranty or not.
Technical Service Request
After-Sales Service Centres
SDM offers a direct and indirect after-sales service, selecting and coordinating the best customer care centres in line with particular cases and customers.